Customer Service Representative

Company: Kinetic Personnel Group Inc.
Location: Riverside
Posted on: May 11, 2024

Job Description:

KPG is hiring a CSR for a thriving Manufacturing Company in Riverside, Ca!The Customer Service role is a critical part of the companies success and valued part of the team. This position affects various departments and offers a rewarding experience!Job Overview:We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and assisting them with their inquiries and concerns.Duties:- Handle inbound and outbound calls to assist customers with their inquiries, orders, and complaints- Provide accurate and timely information to customers regarding products, services, and promotions- Perform data entry tasks to update customer records and ensure accuracy of information- Utilize effective communication skills to build rapport with customers and address their needs- Upsell products and services to maximize sales opportunities- Analyze customer interactions to identify areas for improvement in service qualitySkills:- Excellent customer service skills with the ability to communicate effectively and professionally- Strong data entry skills with attention to detail and accuracy- Ability to multitask and prioritize tasks in a fast-paced environment- Fluency in multiple languages, particularly Spanish, is a plus- Sales experience or the ability to upsell products is preferredThis position offers competitive pay and opportunities for career growth within our company. If you are passionate about providing exceptional customer service and have the skills required for this role, we would love to hear from you. Apply now!Job Type: Full-timePay: $23.00 - $24.00 per hourBenefits:* 401(k)* Dental insurance* Flexible schedule* Health insurance* Paid time off* Vision insuranceShift:* Morning shiftWeekly day range:* Monday to FridayWork setting:* In-personAbility to Commute:* Riverside, CA (Preferred)Ability to Relocate:* Riverside, CA: Relocate before starting work (Required)Work Location: In personby Jobble

Keywords: Kinetic Personnel Group Inc., Upland , Customer Service Representative, Sales , Riverside, California