Senior Operations Specialist

Company: Pacific Western Bank
Location: Santa Ana
Posted on: June 1, 2025

Job Description:

BOC - 3 MacArthur3 Macarthur PlSanta Ana, CA 92707, USABanc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California (the "bank"). Banc of California is one of the nation's premier relationship-based business banks focused on providing banking and treasury management services to small, middle-market, and venture-backed businesses. Banc of California offers a broad range of loan and deposit products and services, with full-service branches throughout California and Denver, Colorado, as well as full-stack payment processing solutions through its subsidiary, Deepstack Technologies. The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more.At Banc of California, our success is driven by our people, and we take pride in fostering an environment where everyone can reach their full potential. We embrace a culture of empowerment, progressive thinking, and entrepreneurial spirit, ensuring our team members have an opportunity to make an impact and play an important role in the future of Banc of California. Our core values - Entrepreneurialism, Operational Excellence, and Superior Analytics - empower us in creating a dynamic and inclusive workplace. We are committed to supporting your growth and well-being with comprehensive benefits, career development programs, a variety of employee resource groups, and more. TOGETHER WE WINTHE OPPORTUNITYResponsible for assisting branches by handling customer issues and ensuring daily transactions are processed appropriately at the branch and/or corporate levels, or credit card operations management. Performs a variety of Operations Support functions; such as reviewing reports, preparing correspondence and participating in special projects designated to the department. Helps to ensure internal controls, policies, and mechanisms comply with standard industry practices, regulatory guidelines, and senior management's recommendations and/or directions. Performs all duties in accordance with the company's policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates.HOW YOU'LL MAKE A DIFFERENCE

• Processes and performs the following functions: Non-Post, Foreign Item collections, Research and Adjustment, Stop Payment, Levy, Subpoena, IRA, Reg D, Debit Card, Reg E and Wire Transfers, Reg CC Review, Closed Account Review, and Non-Sufficient Funds Review.
• If assigned to support credit cards, performs & provides expertise to the credit card transaction life cycle from presentment to settlement (Card issuance, Servicing, Fraud Prevention, Collections and Recovery). Develops a strong understanding of the Bank's card landscape.Performs daily reconciliation of the following and are not limited to: Branch Cash Settlement, ATMs, FRB Settlement, Brinks, ACH, Cashier Checks, Suspense Items, and Non-Post.If assigned to support credit cards, ensures corporate compliance to the credit card product and assists team members in resolving disputes related to credit card refunds and charge backs.Assists and supports Branch Banking, Business Banking & Private Banking, Call Center and Loan Servicing teams with customer service issues and back office procedures related to shared branch deposits, product documentation and maintenance, correcting and maintaining multiple databases to ensure consistency of customer information.Follows established bank policies and procedures, meets and adheres to audit standards. Supports the company's goals and values accordingly. Supports general internal & external client services such as responding to inquiries and emails.
  • Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions.
  • Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
  • Follows policies and procedures; completes tasks correctly and on time; supports the company's goals and values.
  • Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one's own actions and conduct.
  • Performs other duties and projects as assigned.WHAT YOU'LL BRING
    • Intermediate knowledge of adherence to Electronic Check Clearing House Organization (ECCHO) Rules and National Automated Clearing House Association (NACHA) Rules, Regulations apply to Credit Card & Credit Card Act.
    • Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Bank Secrecy Act (BSA) in conjunction with the USA PATRIOT Act, Anti-Money Laundering (AML) and Right to Financial Privacy Act (RFPA, state and federal).
    • Basic knowledge of the following applications and skills: FiServ, Premier Navigator, WireXchange.
    • Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint and Outlook.
    • Exceptional oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees.
    • Actively anticipates, identifies and manages program risk and client portfolio risks within position scope and across company.
    • Ability to work in a cross-functional team including Operations, Risk, IT, and executive management and drive outcomes without direct authority.
    • Ability to understand, remember, and communicate routine, factual information.
    • Ability to multi-task and prioritize workload.
    • Ability to understand and follow basic instructions and guidelines.
    • Five (5) + years of related work experience and/or training. Work related experience should consist of a central operations, or deposit operations, and/or branch operations background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
    • If assigned to support credit cards, 3 to 5 years of credit card working experience is a must. Other work related experience should consist of a central operations, deposit operations, and/or branch operations background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
    • Prior banking experience and/or credit card experience required.HOW WE'LL SUPPORT YOU - Financial Security: You will be eligible to participate in a 401k plan in which the Bank will match 100% of the first 4% of your contributions, which is immediately vested. - Health & Well-Being: We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA). - Building & Supporting Your Family: Banc of California partners with providers that offer adoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family. - Paid Time Away: Eligible team members receive paid vacation days, holidays, and volunteer time off. - Career Growth Opportunities: To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.SALARY RANGEThe base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation. If you require reasonable accommodation as part of the application process please contact Talent Acquisition.
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Keywords: Pacific Western Bank, Upland , Senior Operations Specialist, Accounting, Auditing , Santa Ana, California