Administrative Support
Company: Morphius Corp
Location: Upland
Posted on: May 14, 2022
Job Description:
We are looking for a customer service representative to join our
team. This person will drive customer satisfaction by fielding
inquiries, addressing pain points and maintaining extensive product
knowledge.
The ideal candidate has a customer-first mindset and aims to
deliver high-quality service in every customer interaction.
Responsibilities:
- Manage inbound customer communications - Answer incoming calls
and emails to address customer questions, requests and issues.
- Consult on customer success - Advise customers on how to
successfully leverage the product/service based on their unique
needs.
- Maintain working product knowledge - Act as a product expert to
ensure information given to customers is accurate, up-to-date and
strategic.
- Track interactions in CRM - Record customers interactions in
internal system for cross-functional awareness and relationship
development.
Requirements:
- 1-2 years proven experience in supporting client success
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective
solutions and a positive attitude
- Passion for delighting customers with above and beyond
service
- Excellent time-management and prioritization skills
Benefits
- Health insurance reimbursement for all staff (upon
qualification)
- Life insurance at no cost
- Agents have an established career path with collectively
bargained progressions and vesting of renewal commissions
(retirement plan)
- UNION BENEFITS - Our staff also belong to a union which
includes benefits
- Free college classes for all members
- Student Debt Reduction Program
- Scholarship access for members and their children
- Union provides life insurance (in addition to our company) for
all members
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Keywords: Morphius Corp, Upland , Administrative Support, Administration, Clerical , Upland, California
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