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Administrative Support

Company: Morphius Corp
Location: Upland
Posted on: May 14, 2022

Job Description:

We are looking for a customer service representative to join our team. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

  • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
  • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

    Requirements:
    • 1-2 years proven experience in supporting client success
    • Excellent written and verbal communication skills
    • Ability to address complaints and issues with effective solutions and a positive attitude
    • Passion for delighting customers with above and beyond service
    • Excellent time-management and prioritization skills

      Benefits
      • Health insurance reimbursement for all staff (upon qualification)
      • Life insurance at no cost
      • Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan)
      • UNION BENEFITS - Our staff also belong to a union which includes benefits
        • Free college classes for all members
        • Student Debt Reduction Program
        • Scholarship access for members and their children
        • Union provides life insurance (in addition to our company) for all members
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Keywords: Morphius Corp, Upland , Administrative Support, Administration, Clerical , Upland, California

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