Administrative Support

Company: Morphius Corp
Location: Upland
Posted on: May 14, 2022

Job Description:

We are looking for a customer service representative to join our team. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
  
  Requirements:
  
  • 1-2 years proven experience in supporting client success
  • Excellent written and verbal communication skills
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above and beyond service
  • Excellent time-management and prioritization skills
    
    Benefits
    • Health insurance reimbursement for all staff (upon qualification)
    • Life insurance at no cost
    • Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan)
    • UNION BENEFITS - Our staff also belong to a union which includes benefits
      • Free college classes for all members
      • Student Debt Reduction Program
      • Scholarship access for members and their children
      • Union provides life insurance (in addition to our company) for all members
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Keywords: Morphius Corp, Upland , Administrative Support, Administration, Clerical , Upland, California