Customer Service Associate
Company: Elite Direct Management
Location: Riverside
Posted on: June 24, 2025
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Job Description:
Are you a compassionate problem-solver with a knack for making
customers feel heard and valued? Join Elite Direct Management as a
Customer Service Associate ! Elite Direct Management , a boutique
agency delivering outsized impact, meticulously tailors sales and
marketing initiatives to ensure the sustained triumph of Frontier.
We are actively seeking highly empathetic and detail-oriented
Customer Service Associate to join our team in Pomona for the
Frontier campaign. As part of our dynamic team, you'll play a vital
role in shaping customer experiences and driving measurable
success. Your Role at a Glance As a Customer Service Associate for
Elite Direct Management's Frontier campaign, you'll be the trusted,
in-person expert our customers rely on. You'll proactively resolve
issues and anticipate needs, leveraging your deep product knowledge
to deliver exceptional service that builds unwavering loyalty. This
entry-level role directly shapes our reputation, boosting
satisfaction and propelling your career trajectory with every
positive interaction. What You'll Be Doing as a Direct Customer
Service Associate Manage diverse customer inquiries on Frontier
services such as wireless, internet, TV, billing, and accounts in a
retail environment. Provide detailed Frontier product, service, and
promotion information, helping customers find the best solutions
and understand their choices. Troubleshoot Frontier devices and
services, guiding customers with patience and escalating complex
issues when needed. Assist customers with account changes, service
upgrades, and payments, ensuring accuracy and a seamless
experience. Handle customer complaints and feedback with empathy
and professionalism, aiming for first-contact resolution and
de-escalating challenging situations Educate customers on Frontier
product features, benefits, and best practices to help them
maximize service utilization and explore self-service options.
Maintain accurate records of customer interactions, service issues,
and resolutions within the customer relationship management system.
Collaborate with the sales team to identify opportunities for
service enhancements or new product offerings Adhere to company
policies and procedures to ensure compliance and a consistent,
high-quality customer experience. Continuously improve product
knowledge and customer service skills through ongoing training and
feedback.
Keywords: Elite Direct Management, Upland , Customer Service Associate, Customer Service & Call Center , Riverside, California
