Customer Service Rep. (Reception)

Company: Robert Half
Location: Rancho Cucamonga
Posted on: February 18, 2026

Job Description:

Job Description Job Description We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Rancho Cucamonga, California. This position offers an opportunity to work in a dynamic non-profit organization, where you’ll play a crucial role in delivering exceptional service and ensuring smooth administrative operations. The role involves handling customer inquiries, managing billing processes, and supporting various departmental tasks. Responsibilities: • Input and update customer account details, service records, comments, and payment information using computer systems. • Process credit card transactions, manage billing data, and finalize consumption reports. • Review preliminary billing ledgers to ensure accuracy and perform nightly system updates. • Respond to customer inquiries regarding billing practices, rates, and service requests, including account activation and termination. • Prepare reminders for overdue accounts, issue past-due notices, and coordinate service disconnections for non-payment. • Assist customers in navigating online payment and usage portals, offering guidance on features such as autopay, paperless billing, and meter usage analysis. • Generate service orders for field technicians and maintain detailed records of completed tasks. • Conduct administrative duties, such as drafting letters and memos, managing files, and sorting mail. • Provide backup support to other department staff and cross-train in billing processes. • Address general inquiries about organizational programs and procedures, and assist visitors with check-in processes. • At least 2 years of experience in customer service or a related field. • Proficiency in handling payment transactions, including credit card and EFT payments. • Strong problem-solving skills with the ability to resolve customer concerns effectively. • Familiarity with billing systems and consumption data management. • Excellent communication skills to assist customers and respond to inquiries professionally. • Well-versed in NetSuite • Experience using online portals for customer support and account management. • Willingness to work flexible hours, including evenings, weekends, and holidays, as needed.

Keywords: Robert Half, Upland , Customer Service Rep. (Reception), Customer Service & Call Center , Rancho Cucamonga, California