Customer Service Specialist

Company: Petpals Group Inc
Location: Ontario
Posted on: February 18, 2026

Job Description:

Job Description Job Description Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Customer Service Specialist Location: In-person (Ontario, CA) Job Type: Full-time Salary Range: $20-$22 per hour We are seeking a Customer Service & Product Assistant to support our core customer service operations and assist with product-related tasks. This role ensures smooth communication with customers while helping maintain accurate product information and backend updates. Key Responsibilities Provide professional and timely responses to customer inquiries via phone and email (as needed). Use AI tools to enhance workflow efficiency, including customer inquiry classification, draft response generation, data entry support, and content proofreading. Manage the daily customer service email inbox to ensure all inquiries are addressed. Maintain accurate records of customer interactions, transactions, and website update logs. Assist with product-related tasks, such as: o Verifying product and order information o Coordinating replacement part labels o Supporting product content updates on the website o Assisting with basic product data entry or organization Collaborate with the full-time team to ensure consistent and accurate information across all customer touchpoints, including the website. Requirements Strong English communication skills (written and verbal), with the ability to communicate clearly with customers and team members. Proven ability to use AI tools (e.g., ChatGPT, Claude, AI content editors, or AI-powered customer service platforms) to enhance efficiency and accuracy. Highly detail-oriented with strong organizational skills; able to manage multiple responsibilities effectively, including customer service support, product assistance, and backend updates. Solid computer skills, including proficiency in Excel and other standard office software. Self-motivated, proactive, and capable of working independently with minimal supervision. Prior customer service experience is preferred, especially in e-commerce or consumer goods environments. Availability for a full-time schedule. What We Offer Competitive hourly rate based on experience. Opportunities to learn and apply AI tools in real-world customer service and product operations. Supportive and friendly team environment, with clear training for backend systems and tools. Hands-on experience in e-commerce customer service, product support, and digital content management. If you are passionate about customer service, enjoy supporting product operations, and are eager to use AI tools to optimize your work, wed love to hear from you! We are an equal opportunity employer and welcome applicants from all backgrounds.

Keywords: Petpals Group Inc, Upland , Customer Service Specialist, Customer Service & Call Center , Ontario, California