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Desktop Support Engineer

Company: Jobot
Location: Upland
Posted on: January 17, 2023

Job Description:

This Jobot Job is hosted by Keith Fletcher
Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.
Salary $77,000 - $110,000 per year
A Bit About Us
Our client is a design/engineering/field services firm specializing in the electrical power utility market. They provide support and solutions to the nation's electrical infrastructure. They support a vital industry for our nation and take pride in their service and team.

Why join us?

Our client offers a competitive compensation and benefits package, including

  • Competitive salary
  • Medical, Dental, Vision
  • PTO
    Job Details
    The Support Engineer will use knowledge and specialized skills to implement technical solutions provide high-quality support for computer hardware, operating systems, enterprise applications, and internally developed software, and provide testing for our internally developed software. In addition, the Support Engineer will determine when it is appropriate to deviate from standard practice to accomplish the desired result and troubleshoot and solve straightforward problems that do not have defined SOPs.
    Essential Job Skills/Duties
    Interact with management and staff to provide analytical and technical assistance for the continuous improvement of IT solutions
    Performs computer deployment duties, including unboxing, imaging, staging, software installation, data migration, printer/drive mapping, asset and peripheral setup with post-install troubleshooting and support, shipping assets to end users
    Provide support for mobile devices/tablets, in person, over the phone, by email, or through Mobile Device Management platforms (MS InTune, MobileIron)
    Provide technical support for various office systems locally/remotely copiers, printers, plotters, scanners, desk phones, phone systems, conferencing equipment
    Monitor, prioritize, and escalate unresolved help tickets in a queue or as assigned.
    Process new hire, term, and move requests, creating the appropriate work items within the ticketing system.
    SCCM Experience Preferred
    PowerShell experience preferred
    Proficient computer skills (Microsoft Office products, i.e., Word, Excel, Outlook, PowerPoint, SharePoint, Visio, Project, Teams. Windows troubleshooting, understanding of basic networking concepts, software installation, hardware troubleshooting, and basic security principles)
    Familiarity with Microsoft Active Directory, Microsoft Exchange
    Familiarity with ManageEngine, Jira, or ServiceNow is a plus
    Ability to explain complex IT concepts in simple terms
    Interested in hearing more? Easy Apply now by clicking the "Apply" button.

Keywords: Jobot, Upland , Desktop Support Engineer, Engineering , Upland, California

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