Desktop Support Engineer
Posted on: January 17, 2023
This Jobot Job is hosted by Keith Fletcher
Are you a fit? Easy Apply now by clicking the "Apply" button and
sending us your resume.
Salary $77,000 - $110,000 per year
A Bit About Us
Our client is a design/engineering/field services firm specializing
in the electrical power utility market. They provide support and
solutions to the nation's electrical infrastructure. They support a
vital industry for our nation and take pride in their service and
Why join us?
Our client offers a competitive compensation and benefits package,
- Competitive salary
- Medical, Dental, Vision
The Support Engineer will use knowledge and specialized skills to
implement technical solutions provide high-quality support for
computer hardware, operating systems, enterprise applications, and
internally developed software, and provide testing for our
internally developed software. In addition, the Support Engineer
will determine when it is appropriate to deviate from standard
practice to accomplish the desired result and troubleshoot and
solve straightforward problems that do not have defined SOPs.
Essential Job Skills/Duties
Interact with management and staff to provide analytical and
technical assistance for the continuous improvement of IT
Performs computer deployment duties, including unboxing, imaging,
staging, software installation, data migration, printer/drive
mapping, asset and peripheral setup with post-install
troubleshooting and support, shipping assets to end users
Provide support for mobile devices/tablets, in person, over the
phone, by email, or through Mobile Device Management platforms (MS
Provide technical support for various office systems
locally/remotely copiers, printers, plotters, scanners, desk
phones, phone systems, conferencing equipment
Monitor, prioritize, and escalate unresolved help tickets in a
queue or as assigned.
Process new hire, term, and move requests, creating the appropriate
work items within the ticketing system.
SCCM Experience Preferred
PowerShell experience preferred
Proficient computer skills (Microsoft Office products, i.e., Word,
Excel, Outlook, PowerPoint, SharePoint, Visio, Project, Teams.
Windows troubleshooting, understanding of basic networking
concepts, software installation, hardware troubleshooting, and
basic security principles)
Familiarity with Microsoft Active Directory, Microsoft Exchange
Familiarity with ManageEngine, Jira, or ServiceNow is a plus
Ability to explain complex IT concepts in simple terms
Interested in hearing more? Easy Apply now by clicking the "Apply"
Keywords: Jobot, Upland , Desktop Support Engineer, Engineering , Upland, California
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