Managing Director, Managed Services

Company: Shelby American, Inc.
Location: Laguna Niguel
Posted on: June 1, 2025

Job Description:

All Jobs > Managing Director, Managed ServicesWe are seeking a NetSuite Managed Services Director who will be a visionary leader responsible for driving the growth and success of our managed services practice. You will oversee the delivery of comprehensive NetSuite solutions to clients, leading a high-performing team of consultants, and forging strong client relationships. This role is pivotal in ensuring client satisfaction and exceeding expectations while establishing our managed services as a market leader.Responsibilities

• Develop and implement long-term strategies for the managed services practice, aligning with the overall business goals.
• Lead and manage a team of NetSuite consultants, fostering a culture of high performance and continuous learning.
• Build strong relationships with clients, acting as a trusted advisor and advocate for their success.
• Oversee the entire lifecycle of client engagements, ensuring the successful delivery of managed services.
• Identify new business opportunities and develop strategies to expand the managed services business.
• Manage budgets, track expenses, and ensure profitability of managed services engagements.
• Establish clear performance metrics and hold the team accountable for achieving results.
• Develop and implement a streamlined onboarding process, ensuring smooth transitions for new clients.Requirements
  • Bachelor's degree in Computer Science, Information Systems, or a related field.
  • 10+ years of experience in the IT industry, with a focus on ERP solutions, including 5+ years in a leadership role.
  • 5+ years of experience in managing teams and delivering managed services, with a proven track record of success.
  • Ability to articulate a compelling vision for the future of managed services, fostering innovation and continuous improvement.
  • Strong leadership skills to manage and motivate a team of NetSuite consultants, providing coaching, mentorship, and performance feedback.
  • Exceptional communication and interpersonal skills to build and maintain strong, collaborative relationships with clients.
  • A deep understanding of business processes and how NetSuite can be leveraged to drive efficiency and growth.
  • A solid understanding of NetSuite's core functionalities and industry-specific modules.At Luxent - YOU MATTERWe know one size doesn't fit all, which is why we offer a comprehensive benefits package that allows our team members to create a personalized plan best suited for their unique needs, including:
    • Medical Insurance options with a company contribution to HSA.
    • Dental Insurance options including adult orthodontics.
    • Vision Insurance options.
    • Unlimited PTO.
    • Remote working environment.
    • 401k Match 50% up to 3% of your salary.
    • StayWell Program - a cash reimbursement up to $1000 a year toward Wellness.About LuxentLuxent is a fast-paced cloud solutions company focused on helping businesses get more from their technology investments. Headquartered in Southern California with employees across the US, our team of experts is creative, innovative, and up for the challenge of finding new ways to scale cloud-based software for growing businesses. Luxent is a leader in the NetSuite Cloud Platform and is part of the SuiteCloud Developers Network. Luxent works to build solutions which help to extend the NetSuite platform and help our customers to work as a premier partner and Solutions Developer to help companies select, implement, customize, adopt, and continue to grow with the leading cloud ERP solution.Equal Opportunity EmployerLuxent is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely based on qualifications for the job to be filled.We strive to foster an inclusive working environment that enables all our Luxent to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation, or harassment.As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting CandidateAccommodationRequests@Luxent.com.
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Keywords: Shelby American, Inc., Upland , Managing Director, Managed Services, Executive , Laguna Niguel, California