Customer Service Lead, CA
Company: Dunn-Edwards
Location: Upland
Posted on: May 21, 2023
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Job Description:
$19.00 - $24.00 per hour
DUNN-EDWARDS: THE BEST JOB IN RETAIL! HERE'S WHY:
GENERAL PURPOSE OF JOB:
The Customer Service Lead (CSL) at Dunn-Edwards assists the store
management team with ensuring a distinctive shopping experience for
all guests and executing store operations during scheduled shifts.
Responsibilities as a Customer Service Lead include modeling
outstanding customer service and selling skills, allocating staff
and resources to keep the sales floor stocked, organizing sales
floor and stock areas, and building trusted partnerships with our
painting professionals. The Customer Service Lead, in absence of
the Store Manager and Assistant Store Manager, takes full
responsibility for all store operations.
Customer Service Leads interact with customers via phone and
in-person to offer expert advice, while also processing and
completing transactions. In addition, the Customer Service Lead is
responsible for upholding Dunn-Edwards store vision of fast and
reliable service. The Customer Service Lead continuously learns
about the industry, products and services through Dunn-Edwards
Learning Network and various job certification programs that better
assist in answering questions and making proper recommendations, as
well as building a foundation for potential advancement
opportunities as Dunn-Edwards continues to grow.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Accountability, Attention to Detail, Customer Focus, Decision
Making, People Development
SUPERVISORY RESPONSIBILITIES:
Although no subordinates report to this position, the Customer
Service Lead is often the shift supervisor when opening and/or
closing and must direct store associates during these times.
EDUCATION and/or EXPERIENCE: Four years of High School with diploma
or GED equivalent is required. Previous experience in a shift
supervisory role is a plus.
LANGUAGE SKILLS: Ability to read and interpret documents such as
safety rules, operating and maintenance instructions, and procedure
manuals. Ability to write routine reports and correspondence. Read
and write English for safety purposes. Bilingual is a plus.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide
in all units of measure, using whole numbers, common fractions, and
decimals. Ability to compute percentages and analyze report data
and statistics. Ability to operate Point-of-Sale computer system
and complete cash transactions accurately.
REASONING ABILITY: Ability to solve practical problems and deal
with a variety of concrete variables in situations where only
limited standardization exists. Ability to interpret a variety of
instructions furnished in written, oral, diagram, or schedule
form.
CERTIFICATIONS, LICENSES, REGISTRATIONS: Valid drivers license is
required.
AVAILABLE BENEFITS:
This job description should not be construed to imply that the
above functions are the entire standard of the position. As an
employee, the individual shall follow and complete any other
instructions related to duties, which may be required by a
superior.
Job description is subject to change, at which time your job
responsibilities may change accordingly.
PHYSICAL DEMANDS OF ESSENTIAL JOB FUNCTIONS:
Amount of Time
None
Under 1/3
1/3 to 2/3
Over 2/3
Stand
X
Walk
X
Sit
X
Use hands to touch, handle or feel
X
Reach with hands and arms
X
Climb or balance
X
Stoop, kneel, crouch or crawl
X
Talk or hear
X
Smell
X
Driving (varies by store)
X
X
X
This job may require weight be lifted or force be exerted. See
appropriate boxes below for weight amount and frequency.
Amount of Time
None
Under 1/3
1/3 to 2/3
Over 2/3
Up to 10 lbs.
X
Up to 25 lbs.
X
Up to 60 lbs.
X
Up to 75 lbs.
X
Over 75 lbs.
X
Vision requirements for this position are as follows:
X
Close vision (clear vision at 20 inches or less)
X
Distance vision (clear vision at 20 feet or more)
X
Color vision (ability to identify and distinguish colors)
X
Peripheral vision (ability to observe an area that can be seen up &
down or left & right while eyes are fixed on a given point)
X
Depth perception (three-dimensional vision, ability to judge
distances and spatial relationships)
X
Ability to adjust focus (ability to adjust the eye to bring an
object into sharp focus)
No special vision requirements
WORK ENVIRONMENT: Exposure expectations to the following
environmental conditions that this job requires.
Amount of Time
Under 1/3 To
Over
None
1/3
2/3
2/3
Wet or humid conditions (non-weather)-__X-__ __-
_--
Work near moving mechanical parts
_--__
-__ X__-
-
Work in high, precarious places
-__X__ _--
__--
Fumes or airborne particles
__--__
_ _-__X __-
-
Toxic or caustic chemicals
-__
__-__X _- _--
Outdoor weather conditions
-__
X__
_-- --
Extreme cold (non-weather)
-__X -- _--
Extreme heat (non-weather)
-__
X__ _-- __--
Risk of electrical shock
-__
__-_ X__- _--
Work with explosives
-__
X
__ _-- __--
Risk of radiation
-__
X
_-- __--
Vibration
-
_-_ X__- --
Typical noise for the work environment:
Very quiet (examples: forest trail, isolation booth for hearing
test).
Quiet (examples: library, private office).
_X Moderate noise (examples: business office with computers and
printers, light traffic).
Loud (examples: metal can manufacturing department, large
earth-moving equipment).
Very loud (examples: jack hammer work, front row at rock
concert).
Job description revised 7/26/19. E Place, M Immel. PHYSICAL DEMANDS
OF ESSENTIAL JOB FUNCTIONS: See appropriate boxes below for amount
of time spent in the following activities.
Amount of Time
None
Under 1/3
1/3 to 2/3
Over 2/3
Stand
X
Walk
X
Sit
X
Use hands to touch, handle or feel
X
Reach with hands and arms
X
Climb or balance
X
Stoop, kneel, crouch or crawl
X
Talk or hear
X
Smell
X
Drive a motorized vehicle (car, truck, forklift)
> > >
This job may require weight be lifted or force be exerted. See
appropriate boxes below for weight amount and frequency.
Amount of Time
None
Under 1/3
1/3 to 2/3
Over 2/3
Up to 10 lbs.
X
Up to 25 lbs.
X
Up to 50 lbs.
X
Up to 75 lbs.
X
More than 75 lbs.
X
Vision requirements for this position are as follows:
X
Close vision (clear vision at 20 inches or less)
X
Distance vision (clear vision at 20 feet or more)
X
Color vision (ability to identify and distinguish colors)
X
Peripheral vision (ability to observe an area that can be seen up &
down or left & right while eyes are fixed on a given point)
X
Depth perception (three-dimensional vision, ability to judge
distances and spatial relationships)
X
Ability to adjust focus (ability to adjust the eye to bring an
object into sharp focus)
WORK ENVIRONMENT: Exposure expectations to the following
environmental conditions that this job requires.
Amount of Time
None
Under 1/3
1/3 to 2/3
Over 2/3
Wet or humid conditions (non-weather)
X
Work near moving mechanical parts
X
Work in high, precarious places
X
Fumes or airborne particles
X
Toxic or caustic chemicals
X
Outdoor weather conditions
X
Extreme cold (non-weather)
X
Extreme heat (non-weather)
X
Risk of electrical shock
X
Work with combustibles
X
Vibration
X
Typical noise for the work environment:
Very quiet (examples: forest trail, isolation booth for hearing
test).
Quiet (examples: library, private office).
X
Moderate noise (examples: business office with computers and
printers, light traffic).
Loud (examples: metal can manufacturing department, large
earth-moving equipment).
Very loud (examples: jack hammer work, front row at rock
concert).
Dunn-Edwards is an Equal Opportunity Employer, M/F/D/V
fulltime
Equal Opportunity Employer/Protected Veterans/Individuals with
Disabilities
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Dunn-Edwards, Upland , Customer Service Lead, CA, Hospitality & Tourism , Upland, California
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