First-Mile (Pick Up) Operations Supervisor / Manager
Company: SwiftX Inc.
Location: Ontario
Posted on: February 15, 2026
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Job Description:
Job Description Job Description Job Title: First-Mile (Pick Up)
Operations Supervisor / Manager SwiftX Express is seeking a
First-Mile Operations Supervisor / Manager to join our Operations
Control Center . This role is responsible for strategic planning,
centralized management, and continuous improvement of all U.S.
first-mile pickup operations , including DSP performance, routing
strategy, capacity planning, and cost optimization. This is a
high-impact role for someone who understands first-mile logistics
at scale and can combine hands-on operational control with
data-driven strategic planning . Key Responsibilities First-Mile
Strategy & Planning Lead nationwide first-mile pickup strategy
across the U.S., including network design, capacity planning, and
peak-season readiness; Develop and continuously optimize pickup
models, routing strategies, and operational standards to improve
efficiency, service quality, and cost control; Analyze pickup data
and performance trends to identify bottlenecks and drive scalable
improvements. Operations Control & Execution Oversee DSP-operated
fleet and driver resources across U.S. regions through centralized
control and monitoring; Manage and guide regional pickup operations
teams, ensuring daily execution aligns with national strategy;
Monitor real-time pickup performance and respond to operational
exceptions, escalations, and service disruptions; Take ownership of
first-mile pickup service quality, SLA performance, and cost
metrics . DSP & Vendor Management Manage and evaluate Delivery
Service Providers (DSPs) , including performance reviews,
compliance monitoring, and cost management; Establish and track DSP
KPIs covering service quality, on-time performance, utilization,
safety, and cost; Coordinate with DSPs and internal stakeholders to
resolve performance gaps and implement corrective action plans;
Support DSP onboarding, scaling, and network expansion initiatives.
Process & System Optimization Lead first-mile process
standardization and SOP development across the U.S. network;
Partner with product, tech, and operations teams to improve or
build first-mile systems, dashboards, and control-tower tools ;
Drive automation, visibility, and data accuracy improvements for
pickup operations. Cross-Functional Collaboration Serve as a key
point of contact between the Operations Control Center and regional
ops, customer service, sales, and technology teams; Align
first-mile strategy with downstream linehaul and last-mile
operations to ensure end-to-end network efficiency; Support
leadership with reporting, insights, and recommendations for
continuous improvement. Requirements 1 years of experience in
first-mile pickup, transportation, logistics operations, or fleet
management (experience at scale strongly preferred); Proven
experience managing or working with DSPs, third-party carriers, or
contractor-based fleets ; Strong understanding of first-mile
logistics workflows , routing, capacity planning, and cost drivers;
Experience with KPI management, performance dashboards, and
data-driven decision-making ; Excellent communication and
stakeholder management skills, with the ability to coordinate
across teams and regions; Ability to work under pressure in a
fast-paced, high-volume operations environment; Proficiency in
English ; Chinese bilingual ability is a strong plus ; Legal
authorization to work in the U.S. Join SwiftX Inc. to contribute to
a growing team dedicated to excellence! Explore our current job
openings and apply today! We are an equal opportunity employer and
do not discriminate based on race, color, religion, gender, gender
identity, sexual orientation, national origin, disability, or any
other characteristic protected by law. We will assign different
supervisors to oversee various tasks, with on-the-job training
provided through a rotational approach. Benefits Range of pay:
65-90KBonus (open to negotiate) 7 PTO days 5 Paid Sick Leave Days 6
Paid Holidays 401K Medical insurance, Dental and Vision Insurance,
STD/LTD
Keywords: SwiftX Inc., Upland , First-Mile (Pick Up) Operations Supervisor / Manager, Logistics, Transportation & Drivers , Ontario, California
