IT Support Specialist II
Company: Summit Interconnect
Location: Anaheim
Posted on: May 8, 2024
Job Description:
Summit Anaheim currently has an open position for an IT Support
Specialist II. Summit Interconnect is a manufacturer of advanced
technology printed circuit boards with a specific focus on complex
rigid and rigid-flex product with unique expertise in RF/Microwave
applications.
The IT Support Specialist II provides support on all compute
devices (desktop/laptop/mobile), printers, applications, and
performs basic network troubleshooting, and remote desktop support.
Support duties to be performed in both the office environment as
well as the manufacturing /production floor.
Qualifications: Candidate must have 3 to 5 years' experience
supporting IT systems preferably in the printed circuit industry
and must be able to perform each listed responsibility
satisfactory. The criteria listed below are representative of the
knowledge, skill and/or ability required.
Responsibilities:
- Monitor service desk ticket queues and respond to requests for
service in a timely manner.
- Evangelize use of service desk and train users on how to log
tickets appropriately.
- Log service requests in the IT service desk when not entered by
requestor.
- Build, configure, and support computers, mobile devices,
printers/copiers, and related peripherals.
- Install, support, and upgrade software applications deployed to
end user computing devices.
- Perform basic network troubleshooting to assist senior IT
support in problem resolution.
- Provide end-user training on proper techniques and procedures
to effectively complete their work as it relates to endpoint
computing.
- Serve as the friendly face of IT to internal/external
customers.
- Respond to requests for technical assistance in person, via
phone, electronically.
- Research questions using available information resources &
advise user on appropriate action.
- Diagnose and resolve technical hardware and software
issues.
- Escalate problems to correct resource per SLA guidelines.
- Work with external vendors to resolve issues in a timely
manner.
- Perform system imaging and create software installation
packages as required.
- Create documentation and KB articles for team members to aid in
cross training and consistency in work efforts. Keep documentation
up-to-date.
- Inform management of recurring problems.
- Work with team members to find solutions for recurring
problems.
- Maintain log of damaged assets and follow defined disposal
protocols and procedures.
- Participate in group discussions related to resolving common
issues and escalate/collaborate with IT staff in other areas as
necessary.
- Other duties as assigned. Requirements/Skills:
- 3 to 5 years' desktop support experience installing &
troubleshooting Win 10 & 11.
- 3 to 5 years' experience managing Android/Apple mobile devices
in a business environment.
- 3 years' imaging systems using Acronis, Ghost or other
tools.
- 3 years' in a business facing IT customer support role.
- Proficiency in Microsoft Outlook, Excel, and Word.
- Understanding of basic network troubleshooting commands (ping,
ipconfig, tracert, etc.).
- IT helpdesk/servicedesk ticketing system experience (KACE,
ServiceNow, etc.).
- Strong verbal and written communication skills with the ability
to translate business need into system requirements.
- Flexible and able to work as part of a team or
independently.
- Highly organized, attention to detail and able to multi-task.
Education/Certification:
- High School Diploma or equivalent.
- CompTIA A+ certification.
Compensation/Benefits: Summit offers a variety of health and
benefit programs. Which include Medical, Dental, Vision, HSA plans,
Hospital and Accident plans, Life Insurance, PTO, Matching 401K,
and Paid Holidays. Benefits are effective 1st day of the month
following date of hire.
Pay Range for this position is $25.00 - $31.00 hour based on
experience.
Summit Interconnect is an Equal Opportunity/Affirmative Action
Employer
Keywords: Summit Interconnect, Upland , IT Support Specialist II, Other , Anaheim, California
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