Customer Service Representative
Company: Stellar Industrial Supply
Location: Upland
Posted on: May 14, 2022
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Job Description:
Job Description Job Summary We are seeking a customer service
professional in the Upland, CA area who has the desire to take care
of people and an aptitude to learn our processes and all about the
products that we sell. While not required, an interest in
industrial or metalworking tools would be helpful. Days will be
spent helping our customers with questions about our products,
placing orders and quotes, helping with returns, and make sure that
our customers have the best experience possible. Our Customer
Service Representatives provide exceptional service via phone,
email, in-person, and online. They process quotes, orders and
returns through our ERP system (P21), answer questions, and
promptly resolve customer issues. They quote prices and delivery
specifications accurately and assist other departments such as
Sales, Product Management, Solutions, etc. Summary of
Responsibilities Address customers in a professional, courteous
manner with a positive attitude and active listening Accurately and
efficiently enter quotes, orders and returns into the ERP system
(P21) while meeting or exceeding service level agreements and
customer requirements Follow established processes for ensuring a
quality Stellar Customer Experience and positive Customer
Experience metric results Expedite all service requests with
urgency and accuracy to meet or exceed customer expectations Work
and collaborate effectively as part of your Customer Experience
team, including Commercial and Specialist support individuals
Communicate effectively and establish professional relationships
with customers, suppliers and other Stellar associates Engage in
continual learning of all Stellar service and product offerings
Attend scheduled training sessions on product or process related
content as necessary Understand and adhere to company policies and
procedures. Performs other duties as required Required Knowledge,
Skills and Abilities At least two years of relatable customer
service experience Proficiency in MS Office, specifically Outlook
and Excel Excellent verbal and written communication skills Strong
organization, prioritizing abilities with attention to detail
Desire to actively look for ways to help customers and others
Ability to work as an enthusiastic, goal-oriented team member Must
be able to perform repetitive work with your hands and arms in an
office environment Experience 1-3 years of experience of relatable
customer service experience Prior experience with an ERP system is
preferred Education High School diploma or equivalent Company
Description Stellar Industrial Supply is a privately held,
ISO/AS9120-certified premier industrial supplier. Our specialists,
sales force and customer experience managers serve small, medium
and large manufacturers; federal, state and local municipalities;
and commercial construction companies across the United States. We
have invested in our business to maintain our profitability and
stability. We partner with our customers and suppliers to provide
individual products and individualized solutions that help you save
costs and boost profit, efficiently and without frustration. We go
onsite to handle purchasing, receiving and delivery; obtain
competitive pricing; and manage tools and inventory. Innovating our
solutions, caring about our people, performing as one with our
suppliers and customers. That is how we thrive---acting with
authenticity and excellence that improves the customer experience,
stakeholder trust, market leadership and value--- to benefit all
involved.
Keywords: Stellar Industrial Supply, Upland , Customer Service Representative, Sales , Upland, California
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