Sales & Welcome Team Lead
Company: Lil' Kickers of Upland
Location: Upland
Posted on: August 1, 2022
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Job Description:
Job Description Sales & Welcome Team Lead Are you looking for a
job in a fun, one of a kind sports environment that helps kids and
adults better themselves through sports, fitness and wellness? We
have an opening for a responsible and mature, people-person to
anchor sales at the front desk for a large, indoor sports arena.
You would play a key role in shaping the customer experience from
start to finish; inform customers of program details, answer any
and all questions they may have and register them in the system to
welcome them into our community and start them on their
recreational journey. You are a perfect fit for this job if: You
are energized by interacting with and helping people. Wherever you
go, especially if it involves people, you tend to love what you do.
You---re a positive person and know how to look on the bright side.
People also find you to be genuine, warm and caring. You like
making things easier for customers and colleagues. If there---s a
roadblock, you want to smooth it away by addressing it head on with
maturity. You know that customers have challenging days sometimes,
and seek to empower and educate them with empathy, grace and
enthusiasm. For those times that customers are angry, you have
thick skin and put their negative words in their place. You take
initiative to bring solutions to the table, not just problems. (But
you aren---t afraid to point out where we---re going wrong or what
can improve). You---re comfortable with a little chaos and
uncertainty. We move fast and sometimes decisions are made without
all of the information. You treat every conversation as an
opportunity to get to know someone new and recommend our programs
and services based on what they're looking for not trying to hard
sell Our company has been in operation for 20 years and people have
either never heard of us or they---ve been coming to us for years.
We---re now reaching the generational effect where the customers
that started coming to our programs when they were a child, have
grown up, graduated from college, got married and now bring their
kids As an employee you receive a free membership and half off all
of our programs. Job Responsibilities: Maintain a positive,
empathetic, and professional attitude toward customers and
colleagues at all times. Take initiative for capturing and
generating incoming sales leads Chief Information Officer; know all
of the Arena programs inside and out and be able to answer product
and service questions plus inform them on all of their options
towards closing the deal. Act as the main switchboard operator;
field calls and requests and hand them off to the appropriate
program coordinator. Ensure customer satisfaction and provide
professional customer support. Communicate with customers through
various channels. Create customer accounts by recording account
information and register customers into Arena programs. Maintain
customer records by updating account information. Keep records of
customer interactions, transactions, comments, and complaints.
Communicate and coordinate information with colleagues as
necessary. Assist and develop other Welcome Team staff Provide
feedback on the efficiency of the customer service process. Resolve
product or service issues by clarifying the customer---s complaint,
determining the cause of the problem, selecting and explaining the
best solution to solve the problem, expediting correction or
adjustment, and following up to ensure resolution. Maintain
financial accounts by processing customer adjustments. Recommend
potential products or services to management by collecting customer
information and analyzing customer needs. Contributes to team
effort by accomplishing related results as needed. Qualifications /
Skills: Sales and lead generation Administration and being
organized Customer service Outgoing personality/People
person/Positive energy Product knowledge Quality focus Problem
solving Documentation skills Phone skills Listening Resolving
conflict Analyzing information Multi-tasking Education and
Experience Requirements: High school diploma, general education
degree, or equivalent. Familiarity with office software, CRM and
phone systems a plus Previous experience, especially in sales and
customer service industry, preferred Ability to stay calm when
customers are stressed or upset Comfortable using computers,
answering phones and tending to customers in person at the same
time Experience working with customer support Job Type: Full-time
Pay: $17.00 - $19.00 per hour plus commission
Keywords: Lil' Kickers of Upland, Upland , Sales & Welcome Team Lead, Sales , Upland, California
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